Episode Description

Dementia too often brings with it periods of behaviors that are mind-boggling to family and caregivers. Such behaviors might include yelling, hitting or paranoia coupled with accusations. It is frightening for those witnessing these behaviors and there is much confusion about how to manage a loved one experiencing and acting out these behaviors. Many turn to psychotropic medications to manage these behaviors but find the trade-off in the effects of the medication on their loved one concerning. I have brought together two highly experienced and skilled dementia professionals who will share their knowledge and understanding of effective communication tools that can de-escalate and help manage your loved one’s behaviors.


Cindy S. Brown, LBSW, CDP

Cindy Brown is the Training and Resource Manager at Home Instead Senior Care in Albuquerque, part of the Home Instead network which provides non-medical home care services for seniors. In her role at Home Instead, she works closely with seniors, families and caregivers to facilitate “aging in place” and when managing difficult dementia related behaviors. She is a leader in providing innovative solutions to the challenges seniors and their families face. With nearly 30 yrs experience in various long-term care settings she often speaks to family and caregiver groups throughout the Southwest region. Cindy is also a founding member of the Parkinson’s Connection of Central New Mexico. She received her Bachelor of Science in Social Work from the University of Tennessee and has been a Licensed Social Worker since 1998 and a Certified Dementia Practitioner since 2014. Her passion remains being an advocate and resource for the families & seniors she serves.

Chris McCaffrey

In 1988 Chris McCaffrey began his career in mental health working in residential treatment, and acute psychiatric hospital settings; primarily with adolescents and children. Chris was the co-founder and Milieu Director of two highly successful residential treatment centers in New Mexico. In 2009, he began his work for the Alzheimer’s Association as a Program Coordinator, Greater Albuquerque Area Regional Manager, and in 2014, the Statewide Program Director. He is also a contributing author to the second edition of the book “The Alzheimer’s journey: A practical perspective for caregivers”. In 2020, Chris became the Administrator at North Ridge Alzheimer’s Special Care Center.

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